Privacy Policy

Last Updated: January 18, 2026

At Laundry On Demand, operated by JL Chandler Enterprises, LLC., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, phone number, and mailing address
Payment Information: Credit card details and billing information (processed securely through our payment processors)
Account Information: Username, password, and preferences
Service Information: Laundry preferences, pickup and delivery addresses, and order history

We also automatically collect certain information when you visit our website:

Device Information: IP address, browser type, operating system
Usage Information: Pages viewed, time spent on pages, links clicked
Location Information: General location based on IP address

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our laundry services
Process your orders and payments
Communicate with you about your orders, including pickup and delivery notifications
Send you marketing communications (with your consent)
Respond to your comments, questions, and customer service requests
Detect, prevent, and address technical issues and fraudulent activity
Comply with legal obligations

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, delivery services, and customer support
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
With Your Consent: We may share information with your explicit consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Opt-Out: Opt-out of marketing communications
Data Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us at support@laundryod.com

SMS/Text Messaging

By providing your mobile phone number, you consent to receive automated text messages from Laundry On Demand regarding your orders, pickups, and deliveries. Message frequency varies. Message and data rates may apply. You can opt-out at any time by replying STOP to any text message. For help, reply HELP or contact us at support@laundryod.com

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Privacy Policy

Last Updated: February 4, 2026

This Privacy Policy describes how JL Chandler Enterprises, LLC, doing business as Laundry On Demand (“Company,” “we,” “us,” or “our”), collects, uses, and protects your information when you use our website, mobile applications, SMS communications, and laundry pickup and delivery services (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

Name
Phone number
Email address
Pickup and delivery addresses
Account login credentials
Order details and preferences
Payment information
Customer support messages

Automatically Collected Information

When you use our Services, we may automatically collect:

Device type, browser, IP address
Location data for route optimization
Usage activity within the app/website
Cookies and analytics data

Service & Operational Data

To provide laundry services, we may collect:

Order history
Service frequency
Delivery photos (proof of delivery/pickup)
Time stamps
Driver notes
Security camera footage at facilities (for safety and loss prevention)

2. How We Use Your Information

We use your information to:

Schedule pickups and deliveries
Process payments
Communicate order updates
Send receipts and invoices
Provide customer support
Improve routing and logistics
Personalize your experience
Prevent fraud and theft
Analyze performance and operations
Send promotional or marketing messages (with opt-out options)

3. SMS & Communications

By creating an account or providing your phone number, you consent to receive:

Pickup/delivery notifications
Account updates
Service alerts
Promotional offers (optional)

You may opt out at any time by replying STOP. Message and data rates may apply.

4. Payment Processing

Payments are processed through secure third-party providers (e.g., Stripe or similar services).

We do not store full credit card numbers on our servers. Payment processors handle sensitive payment data under their own security standards.

5. Sharing of Information

We do not sell your personal information.

We only share information with:

Service Providers
Payment processors
Messaging providers (SMS/email)
Hosting & cloud services
Route optimization or logistics tools
Employees & Contractors

Access is limited to what is necessary to perform services.

Legal Requirements

We may disclose information if required by law, subpoena, or to protect safety or rights.

6. Cookies & Tracking

We use cookies and analytics tools to:

Keep you logged in
Remember preferences
Analyze website performance
Improve usability

You can disable cookies through your browser settings, though some features may not function properly.

7. Data Retention

We retain information only as long as necessary to:

Provide services
Maintain records
Resolve disputes
Meet legal obligations

Inactive accounts may be deleted after extended periods.

8. Security

We use reasonable safeguards, including:

Encrypted connections (HTTPS)
Secure hosting environments
Restricted staff access
Password protection
Industry-standard payment processing

However, no system can guarantee absolute security.

9. Your Rights & Choices

You may:

Access your account information
Update or correct details
Request deletion of your account
Opt out of marketing communications

To make a request, contact us at the email below.

10. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website or app may link to third-party services. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated “Last Updated” date. Continued use of the Services constitutes acceptance of changes.

13. Contact Us

If you have questions about this Privacy Policy or your data, contact:

Laundry On Demand
JL Chandler Enterprises, LLC
Email: support@laundryod.com

Website: https://laundryod.com